crxbet Privacy Policy
Learn how your personal information is collected, stored, and kept secure — with complete transparency.
Your Privacy Is Our Priority
crxbet is a trusted online betting and casino platform in Bangladesh. We believe that ensuring the protection of our users' personal information is one of our highest responsibilities. This privacy policy describes in detail the types of information collected by crxbet, how it is used, when it may be shared with third parties, and your rights.
This policy applies to the https://crxbet.cam website and all associated services. It applies whether you register an account on our platform, participate in betting or gaming activities, or simply browse the website. crxbet services are for individuals aged 21 and above only.
If you have any questions about our privacy policy, you can contact us directly. Contact details are provided in the final section of this policy.
What Types of Information Are Collected
crxbet collects various types of information from different sources. A detailed description of this information is provided below.
Personal Identity Information
Information you provide at the time of account registration includes your full name, date of birth, email address, and payment method details (such as bKash or Nagad number). National ID or passport information may also be requested for identity verification purposes.
Technical and Usage Information
When you use our platform, certain information is collected automatically — such as IP address, browser type and version, operating system, device information, page visit records, and session duration.
Financial Transaction Information
Deposit and withdrawal amounts, transaction dates and times, payment methods (bKash, Nagad, Rocket, Upay), and transaction reference numbers are collected. This information is essential for fraud prevention and financial reporting.
Gaming Activity Information
Information collected includes which games were played, bet amounts, win and loss records, game session duration, and bonus usage history. This information is used to ensure responsible gaming and to improve the quality of your service.
Communication Information
Records of your conversations with the support team via live chat or email are retained. This information is used to ensure service quality, resolve disputes, and improve services.
Cookie and Tracking Data
Our website uses cookies and similar technologies. These help remember your preferences, manage sessions, and analyse site performance. You can control cookies through your browser settings.
Purpose of Information Use
crxbet uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
2.1 Account Management and Service Delivery
We use your personal information to create and manage your account, verify your identity, process deposits and withdrawals, and provide gaming services. Without this processing, we will not be able to provide you with services.
2.2 Security and Fraud Prevention
We analyse transaction patterns to prevent money laundering, identity fraud, and other fraudulent activities. If suspicious activity is detected, an account may be temporarily suspended and additional verification may be requested.
2.3 Responsible Gaming
We monitor gaming behaviour patterns to identify risky gaming tendencies and provide timely support. This is part of our responsible gaming programme — visit our Responsible Gaming page to learn more.
2.4 Service Improvement and Personalisation
By analysing your preferences and usage patterns, we make your experience more relevant. This includes offering applicable promotions, recommending related games, and improving the interface experience.
2.5 Legal Compliance
We retain and use necessary information to comply with regulatory authority directives, meet tax reporting requirements, and resolve legal disputes.
2.6 Communication
Account-related notifications, transaction confirmations, and important platform updates are sent to your registered email address. Your prior consent is required for marketing communications.
Important: crxbet never sells your information. Information is shared with third parties only in specific circumstances stated in this policy and with the necessary safeguards in place.
Information Sharing with Third Parties
crxbet may share information with third parties in limited and controlled circumstances. These circumstances are detailed below:
3.1 Payment Service Providers
Necessary information is shared with mobile wallet platforms such as bKash, Nagad, Rocket, and Upay to process financial transactions. This sharing is limited to the minimum information required to complete a transaction.
3.2 Technology and Infrastructure Partners
Technology service providers that assist in operating our platform (such as cloud hosting, cybersecurity specialists, and analytics services) may have access to limited amounts of information. All such partners operate under our strict data protection agreements.
3.3 Legal Authorities
Relevant information may be provided to authorities in the case of court orders, lawful requests from investigative authorities, or legal obligations. In such cases, crxbet will endeavour to notify you as far as possible, unless prohibited by law.
3.4 Game Software Providers
Gaming session information may be shared for platform operations with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. This information is used to ensure game fairness and for technical support.
3.5 Changes to Business Structure
If there is any change to the business structure of crxbet (such as a merger or acquisition), the relevant information may be transferred to the new entity. In such cases, you will be notified in advance and protection in accordance with this privacy policy will be maintained.
Data Security and Retention
4.1 Technical Security
crxbet applies industry-standard security measures to protect your information. These include:
- SSL/TLS encryption — all data transmissions are encrypted
- Secure database encryption — for storing sensitive information
- Two-factor authentication — to protect account access
- Regular security audits — to identify potential vulnerabilities
- Access controls — only authorised personnel can access information
- Firewall and intrusion detection systems
4.2 Data Retention Period
We retain your information only for as long as it is necessary for the relevant purpose or required to fulfil legal obligations. General guidelines are:
- Active account information — for as long as the account remains active
- Transaction records — for the period required by legal obligations
- After account closure — for a defined period as required by legal obligations
- Marketing information — until consent is withdrawn
4.3 Steps in the Event of a Data Breach
If a data breach occurs that may pose a risk to your personal rights and freedoms, crxbet will notify you and, where applicable, the relevant authorities as quickly as possible.
Warning: Never share your password or login details with anyone. crxbet staff will never ask you for your password.
Your Rights
You have the following rights regarding the protection of your personal information. Contact us to exercise these rights.
Right of Access
You can find out at any time what information we hold about you, how we are using it, and with whom it has been shared. You can receive a copy of all your data through a single request.
Right to Rectification
If there are any errors or inaccuracies in your personal information, you can request that they be corrected or updated. There is also the option to directly change basic information in your account profile.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, it is our legal responsibility to retain some information for a defined period due to legal obligations or legitimate interests.
Right to Restrict Processing
In some circumstances you can request that the processing of your information be restricted — for example if you believe the information is inaccurate or the processing is unlawful. During the restriction period, information will only be stored.
Right to Data Portability
You can request to receive your personal information in a structured, commonly used format. This allows you to transfer your information to another service.
Right to Object
You can object at any time to the use of your information for marketing communications or profiling. After you raise this objection, we will no longer use your information for that purpose.
Cookie Policy
Our website uses cookies and similar tracking technologies. These are small text files stored on your device that help improve the functionality of the site.
6.1 Essential Cookies
These cookies are essential for the core functionality of the website. They maintain login sessions, provide security protection, and assist with form submissions. The website will not function properly without these cookies.
6.2 Performance Cookies
These cookies collect information that helps us understand how users are using the site. This information is used to improve the performance and usability of the site.
6.3 Functionality Cookies
These cookies remember your preferences and settings (such as language or region), so you do not need to re-enter the same information on each visit.
6.4 Cookie Control
You can control or delete most cookies through your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the website.
Protection of Minors
crxbet services are for individuals aged 21 and above only. We do not collect any personal information from minors, and this is our strict policy.
We verify age at the time of account registration. If we confirm that an account holder is under 21 years of age, that account will be closed immediately and all associated information will be deleted from our database.
If parents believe their child has mistakenly registered on our platform, please contact us immediately at [email protected] or through our 24/7 live chat.
Policy Changes
crxbet may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- Via a special notice on the website
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of this page
Continuing to use the website after changes are made will be considered as your agreement to the terms of the new policy. We therefore recommend reviewing this page regularly.
8.1 Retention of Previous Policies
We retain previous versions of the policy prior to significant changes. If you wish to view a previous version, please contact us.
Contact & Complaints
For any questions or concerns about this privacy policy, or to exercise your rights, please contact us through the channels below. Our data protection team will respond to your request as soon as possible.
Contact Us
Rights Exercise Request
To request access, correction, deletion, or any other privacy-related action regarding your data, please write to us by email. Clearly state the nature of your request and use the email address registered to your account so we can verify it quickly.
For responsible gaming support, visit our Responsible Gaming page.